Certificate · ISO 9001:2015

Management Policy of quality.

Your trust and satisfaction with your new smile are our greatest reward. Implantološki centar Smile has implemented a quality management system in accordance with the requirements of the standard ISO 9001:2015 in order to achieve the highest possible level of product and service quality in the provision of dental care.

ISO 9001:2015 Certified

01 — Our Mission

The Highest Level quality.

The quality management policy is an integral part of our business policy and organisational development strategy. It is defined by clearly established quality objectives tailored to the organisation itself.

In order to achieve, maintain and strengthen these values, our policy is focused on fulfilling the needs and expectations of all interested parties — patients, suppliers, employees, regulatory bodies and the wider community.

02 — Interested Parties

Five groups towards which we direct our efforts our responsibility.

Patients

Consistently fulfilling the needs and expectations of patients through the quality of our products and services
Ensuring an individualised approach to patients, flexibility and adherence to deadlines
Providing support and educating patients before, during and after treatment
Adhering to the highest professional standards in the delivery of our services
Continuously introducing innovations and investing in new technologies and state-of-the-art equipment
Continuously raising the expertise and efficiency of our work

Suppliers

Striving to establish partnership relationships with suppliers and, through a mutually beneficial relationship, enhancing our competitiveness in the market
Developing long-term relationships with suppliers to ensure stable and reliable cooperation
Promoting collaboration with suppliers who uphold the highest professional standards and comply with the regulatory requirements relating to medical devices

Employees

In addition to providing excellent working conditions, to ensure a work environment that will inspire and motivate our employees
To direct our business culture and values toward friendly and professional conduct, teamwork, and collegial support
Creating an environment in which employees can grow and advance, and ensuring opportunities for continuous professional development
Ensuring employee satisfaction through incentive-based remuneration and rewards in line with their commitment and achievements
Ensuring maximum safety for our staff, protecting their health, and preventing injuries and occupational diseases

Regulators and the community

To establish a responsible business model, operating in accordance with legal regulations and upholding ethical principles in all business conduct
To establish a long-term vision that encompasses sustainability, social responsibility, and building trust with the community and our clients
Contributing to the betterment of the wider community through employment, projects and donations

Owner & management

Continuously improving the management system based on the requirements of ISO 9001:2015
Continuously monitoring changes in the environment, assessing risks related to all aspects of operations and ensuring sustainable development

Quality policy signature

Bjelovar, 28 March 2023

Director: Martin Grđan